This policy sets out how Shop Xtreme will handle the personal information that may disclose to us when you use Shop Xtreme website. This policy contains information on how Shop Xtreme, use, disclose, and stores personal information. The policy can be broadly summed up by this statement. Shop Xtreme will not sell or rent your information to another party and will only use your personal information for the purpose of providing the products and services we offer to you. We collect personal information from you if you buy something from us.
About These Terms And Conditions
We endeavour to ensure that all products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions it is possible that our website will contain errors we reserve the right to correct any error or inaccuracies at any time, including after you purchase an order. We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly different on different display screens. The shade of colour from screen to screen is not a fault or error. This will be classified as a change of mind and returning items based on change of mind will be at the expense of the customer.
After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email doesn’t guarantee the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that product(s) has/have been dispatched. Once the email has been sent and the goods have been handed to the carrier, the contact between you and us is complete. The sale contract is therefore concluded in Queensland Australia.
Items listed on the website will be dispatched from our warehouse within 24 to 72 business hours. In some cases, dispatch time may be longer, for example times like Christmas.
It is important that you verify your information correctly before placing your order, especially your delivery address. If the delivery address is incorrect, and the package is returned you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable changes to you providing wrong address.
Faults And Warranty Claims
Shop Xtreme warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose which they are designed. Warranties and guarantees are provided in accordance with Australia Consumer Law. If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos, clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery. Shop Xtreme will work with you to find a solution that you’re happy with. All orders come with a return policy form. The goods you purchase come with guarantees that can’t be excluded under the Australia Consumer Law.
We reserve the right to refuse a return in case where we can’t be reasonably satisfied that you purchased the product from us and where we deem damage to a produce to be due fair wear and tear, misuse, failure to use in accordance with manufacturers instructions or failure to take reasonable care. If you don’t agree to the Terms and Conditions, you must not use Shop Xtreme website in any manner.
Experiencing Financial Hardship?
If you can not make payments it is important to know Shop Xtreme have plenty of options. In most cases customers just need some temporary assistance to help them through the tough times. Shop Xtreme will consider a range of options when deciding whether to provide assistance, and what kind of arrangements may be suitable for you. For example: miss payments up to 2 months, lower your weekly or fortnightly payments, or eturning products for a full credit