Returns Policy

We hope you love your order, but if you are not completely satisfied with your purchase we accept returns for store credit only.

We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.

Return Requirements

• Merchandise must be returned within 30 days of the order delivery date.
• Merchandise must be unworn, unwashed, unstained and unperfumed.
• All footwear returns must include the original shoebox in its original condition, without postal labels.
• Due to hygiene concerns the following cannot be returned: intimates, stockings, hair accessories, hats, earrings, cosmetic/beauty products including self-tanners, vibrators, Undercover Style Helpers.

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.