WELCOME TO SHOP XTREME….

We’re happy to have you here. We are committed to making our Terms and Condition, Private Policy, as easy to read and understand as possible. If you have any questions, please contact us.

PRIVACY POLICY

This policy sets out how Shop Xtreme will handle the personal information that may disclose to us when you use Shop Xtreme website. This policy contains information on how Shop Xtreme, use, disclose, and stores personal information. The policy can be broadly summed up by this statement.   Shop Xtreme will not sell or rent your information to another party and will only use your personal information for the purpose of providing the products and services we offer to you. We collect personal information from you if you buy something from us.

ABOUT THESE TERMS AND CONDITIONS

These Terms and Conditions which include our Privacy Policy set out the terms of the agreement between you and Shop Xtreme. By using our website, you unreservedly accept these Terms and Conditions, including our Privacy Policy, and you agree that your use of our website, including any purchase goods from us, is subject to the Terms and Condition thereof. These Terms and Conditions can’t be varied without our written consent. We encourage you to read these Terms and Conditions and contact us if you have any questions.

OUR PRODUCTS

We endeavour to ensure that all products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions it is possible that our website will contain errors we reserve the right to correct any error or inaccuracies at any time, including after you purchase an order. We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly different on different display screens.  The shade of colour from screen to screen is not a fault or error. This will be classified as a change of mind and returning items based on change of mind will be at the expense of the customer.

YOUR ORDER

After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email doesn’t guarantee the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that product(s) has/have been dispatched. Once the email has been sent and the goods have been handed to the carrier, the contact between you and us is complete. The sale contract is therefore concluded in Queensland Australia.

DELIVERY TIMES

Items listed on the website will be dispatched from our warehouse within 24 to 72 business hours. In some cases, dispatch time may be longer, for example times like Christmas.

DELIVERY FAILURE

It is important that you verify your information correctly before placing your order, especially your delivery address. If the delivery address is incorrect, and the package is returned you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable changes to you providing wrong address.

FAULTS AND WARRANTY CLAIMS

Shop Xtreme warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose which they are designed.  Warranties and guarantees are provided in accordance with Australia Consumer Law. If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos, clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery. Shop Xtreme will work with you to find a solution that you’re happy with. All orders come with a return policy form. The goods you purchase come with guarantees that can’t be excluded under the Australia Consumer Law.

OUR RIGHTS

We reserve the right to refuse a return in case where we can’t be reasonably satisfied that you purchased the product from us and where we deem damage to a produce to be due fair wear and tear, misuse, failure to use in accordance with manufacturers instructions or failure to take reasonable care. If you don’t agree to the Terms and Conditions, you must not use Shop Xtreme website in any manner.

EXPERIENCING FINANCIAL HARDSHIP. WE CAN HELP.

If you can not make payments it is important to know Shop Xtreme have plenty of options. In most cases customers just need some temporary assistance to help them through the tough times. Shop Xtreme will consider a range of options when deciding whether to provide assistance, and what kind of arrangements may be suitable for you.

For example.


INTEGRAPAY

This Agreement is designed to explain what your obliga: tions are when undertaking a Direct Debit arrangement with IntegraPay and the Business. It also details what our obligations are to you as your Direct Debit Provider. We recommend you keep this agreement in a safe place for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR form.

I/We hereby authorize IntegraPay Pty Ltd (ABN: 63 135 196 397) Direct Debit User ID 382220 to make periodic debits on behalf of the “Business” as indicated on the front of this Direct Debit Request (herein referred to as the Business).

I/We acknowledge that IntegraPay is acting as a Direct Debit Agent for the Business and that IntegraPay does not provide any goods or services and has no express or implied liability in regards to the goods and services provided by the Business or the terms and conditions of any agreement with the Business.

I/We acknowledge that IntegraPay and the Business will keep any information (including account details) contained in the Direct Debit Request confidential. IntegraPay and the Business will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

I/We acknowledge that the debit amount will be debited from my/our account according to the Direct Debit Request, this Agreement and the terms and conditions of the agreement with the Business.

I/We acknowledge that bank account details have been verified against a recent bank statement to ensure accuracy of the details provided. If uncertain you should contact your financial institution.

I/We acknowledge that is my/our responsibility to ensure that there is sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight; however transactions can take up to three (3) business days depending on your financial institution.

I/We acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available, I/We agree that IntegraPay will not be held responsible for any fees and charges that may be charged by your financial institution.

I/We Acknowledge that there may be a delay in processing if:

  1. There is a public or bank holiday on the day, or any day after the debit date
  2. A payment request is received by IntegraPay on a day that is not a Banking Business Day
  3. A payment request is received after normal operational hours, being 2.30pm Monday to Friday. Any payments that fall due on any of the above will be processed on the next business day.

I/We authorise the Business to vary the amount of the payments from time to time as provided for within the Business agreement.

I/We authorise IntegraPay to vary the amount of the payments upon instructions from the Business.

I/We do not require IntegraPay to notify me/us of such variations to the debit amount.

I/We acknowledge that the total amount billed will be for the specified period for this and/or subsequent agreements and/or amendments.

I/We acknowledge that the Business is to provide 14 days notice if proposing to vary the terms of the debit arrangements.

I/We acknowledge that variations to the debit arrangement will be directed to the Business.

I/We acknowledge that any request to stop or cancel the debit arrangement will be directed to the Business.

I/We acknowledge that any disputed debit payments will be directed to the Business. If no resolution is forthcoming you are advised to contact your financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, I/We will be responsible for any fees and charges for each unsuccessful debit in addition to any financial institution charges and collection fees, including and not limited to any solicitor fees and collection agent fees appointed by IntegraPay.

I/We authorise IntegraPay to attempt to re-process any unsuccessful payments as advised by the Business.

I/We acknowledge that if specified by the Business, a setup, variation, dishonour, SMS or processing fees may apply as instructed by the Business.

I/We authorise:

  1. The Debit User to verify details of my/our account with my/our financial institution
  2. The Financial Institution to release information allowing the Debit User to verify my/our account details.

IntegraPay Pty Ltd
ABN: 63 135 196 397
P.O Box 6290, Upper Mt Gravatt, Queensland 4122
Ph: 07 3040 4320 Fax: 07 3343 8590